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CRM 2016 Workflow A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.

Posted on by Microsoft Employee

Hi Friends,

I do have workflow in CRM 2016 it was working fine long time certainly

its giving error.

A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.

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  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: CRM 2016 Workflow A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.

    Hi Ayesha,

    i have seen this error in 2016 alot - whilst i dont think people found answer to this as to why this happens & it might go away in sometime , i would suggest you to try below option :

    1. if it is not production do an IIS reset( or in out of hours office , you can also restart Async service)

    2. do a deployment including the workflow.

    to get the detailed error - i would suggest you to use CRM diagnostic tool :

    crmdiagtool2011.codeplex.com

    hopefully , it will help you.

    mark my suggestion as verified if helpful.

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