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Hello there!
I have a bunch of old emails and I'd love to create some cases from them.
The thing is it should be done w/ only c# plugin. Also email could be 'closed' already and I don't want to reopen it.
Is there any way to do it?
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The number of records is a variable. Ideally I would like to get an email Guid and create a new Case from it. I noticed that there's a standard feature to create a case from an email. I would like to use that feature in my plugin.
You can create a Console application and find all old emails by applying proper filter and then create the cases based on your requirement.
Otherwise you have to add a dummy filed to trigger plugin or workflow.
Hi ,
In addition to that ,How many records you have ? You may create a dummy field or update an existing field of email entity using bulk update of manual and configure a workflow on Email entity to create the case .
you can create Case Routing Rules and set up certain conditions, so you can set the case status based on something on the e-mail content
docs.microsoft.com/.../create-rules-automatically-route-cases
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