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Customer experience | Sales, Customer Insights,...

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Disabling link tracking after email has been sent via customer journey

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Posted on by Saad Farooq

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Hi folks,

I have an issue whereby a link broke on our website due to "Link Tracking" being enabled.

I now want to check that though this email has already been sent using a customer journey, if I now edit this email and un-check the box above, will the already sent emails have the correct/updated link without tracking OR will those links not change for the people who have already received the email but have not clicked on it yet?

Thanks in advance.

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Josh - Microchannel 45 on at

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Hey Saad,

Unfortunately the link will not change for the contacts who already received the email. Once the email is sent, there is nothing that can be done to rectify the issue on the users end. Only new emails that go out will have the correct link.

All the best,
Josh

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