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Hello to everyone,
my company has some D365 customer engagement enterprise for IUR licenses we use. From the previous Dynamics catalog these licenses included Sales+Customer Service plans. Do we still have access to these? Do I have rights for Project service and Resource Scheduling or I have to purchase them through Project Service Automation and Field Service? If I do not have access to them how do I purchase them, as an attach SKU or is there a bundle?
thank you very much.
Hello Nikolaos!
You should reach Microsoft Support on this. Usually IUR Licenses are for partners and they allow usage of sales+CustomerService+FieldService+ProjectService/ResourceScheduling. However they're intended for development and learning and not for standard operations. While reaching out to support you should provide your tenantID or Tenant domain which will allow to verify if those plans are still available for your company
However, not all partners receive this types of licenses, and if they're not available or if you wish to create an application for your company that allows you to use Resource Scheduling, you might need to purchase a full Project Service Automation or Field Service licenses.
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