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Omnichannel automatic linking no longer working

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Posted on by 9
Hoping someone has some insights to this issue. Automatic linking with Omnichannel pre-survey questions was working as of Friday, but starting Monday morning it is no longer recognizing the mapped fields (in this case, Email) at all. Nothing has changed between then and Monday, and I am experiencing this issue in multiple environments. I've verified the pre-conversation plug-in is still enabled, recreated the workstreams and having the same results.