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Microsoft Dynamics GP (Archived)

Terminal Server Login issues

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Posted on by Bill Campbell 22,647

We have a client with 27 users, all of whom access GP 10.0.320 via a single Terminal Server machine.  The network and bandwidth do not seem to be an issue and we are not having issues with users complaining about speed.  The issue we have experienced today is an inability to log onto the application.

GP seems to know we are trying, as the users are told that they have a session in GP database, and it allows us to remove that session, however, it still seems to fail when continuing the connection to the server.

This is only happening for the users on the Terminal Server, as I have a direct to SQL server installation, I am able to log onto that machine with no issues.  As long as the users stay in GP, no issues, as long as they do not attempt to change databases (company change) there are no issues, so, as soon as they try to log in, change databases they  are not allowed and GP simply quits.

We have been running in the configureation for over a year and this is the first time we have experienced this level of user login issues.

 Bill C

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  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    Re: Re: Re: Re: Re: Re: Re: Re: Terminal Server Login issues

    thanks, any time I can get this assistance, it is well worth it.

    Bill C.

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    Re: Re: Re: Re: Re: Re: Terminal Server Login issues

    Yes, I just discovered this - and I have now made this a primary link in my search windows.  i will be sure to be using this site as well as the msdn blog site in the future.

    Thanks.

    Bill C.

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    Re: Re: Re: Re: Terminal Server Login issues

    Found a posting on Tek-Tips and David Musgrove - so, we tried this - it worked.  But not found on any GP site or reference pages, that was disappointing.  Now, it is in a Microsoft sponsored page, maybe, it will get recognized as an issue that should be published in Techknowledge.

     

    Bill C.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Re: Re: Terminal Server Login issues

    Nice one, How did you debug that one?

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    Re: Re: Terminal Server Login issues

    So it turns out that if you have a Named Printer that has a 'bad' or imcompatible driver set as the System Default or Company Default, then GP will not load, as it is not able to connect to the printer driver.  There appears to be no error message for this - only failure.  As soon as we were able log on to the system and remove the Named Printer Default, we are able to log all users back into the system as if nothing happened.

     Bill C

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Terminal Server Login issues

    I've seen log in issues when mandatory profiles was used in TS. Removing mandatory profiles resolves, but I don't know why!

    What has changed recently? Something must have changed, if you didn't get this before. Did you apply any service packs etc?

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