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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / AdxStudio - CRM - Cust...
Microsoft Dynamics CRM (Archived)

AdxStudio - CRM - Customer Portal - First and last name does not get updated on different sections when profile is saved.

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Posted on by SD_Dev 160

Hi adxstudio experts,

I am in the middle of developing a Customer Portal website using Adxstudio.

Whenever I try to update my profile details including First Name and Last Name, the textbox fields are updated but other areas/sections like (i). Label next to greyman area. (ii) profile btn-toolbar or profile dropdown don't get updated when saved.

Not sure why this happens. Is there a way to configure this from the code or CRM. 

Please let me know if you need more clarifications. Profile_A0002D00_-Customer-Portal-_2D00_--First-and-last-name-gets-updated-on-the-profile.png

Attached are the images for more guidance.

Profile_A000B700_-Customer-Portal.png

(i)Profile_A0002D00_-Customer-Portal-_2D00_--Label-next-to-greyman.png

(ii)Profile_A0002D00_-Customer-Portal-_2D00_-Profile-Dropdown.png

Regards,
SdDev

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  • Suggested answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: AdxStudio - CRM - Customer Portal - First and last name does not get updated on different sections when profile is saved.

    Hello,

    This is due to portal data is not getting refresh.

    1. Make sure webnotifications plugins are enabled on Contact create/update event in CRM.

    2. Make sure In Settings > Web Notification Url is cofigured.

    You can check below link for more about web notification plugin in adxstudio

    [View:https://community.adxstudio.com/products/adxstudio-portals/documentation/developers-guide/cache/web-notifications/]

    Cheers

    Arpit

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