Post and Send error

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Posted on by David_B

In Dynamics 365 Finance and Operations (UK), we have setup smtp and email for sending documents from within the account. When we try"Post and Send" on a sales invoice for example, if we select "Yes (prompt for settings)" we get an error of "The record that you tried to open is not available. The page will close or show the next record."

If we however select "Yes (use default settings)" there is no error and the email is sent.

We need to use "Yes (prompt for settings)" because we want to send the invoice to CC address and BCC address (the sender's email).

Does anyone have any idea what this error is related to and how to fix this or does anyone have a workaround?

Thank you in advance.

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Reports and Business Intelligence

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ikoletic 2,202 on at

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Hi David_B

Can you check Report Selections Sales page and verify that you have Email Body Layout Description selected for Invoice.

I get an error when Use for Email Body is enabled, but there is no Email Body Layout Description selected.

The way to work around this is:

either select Email Body Layout Description for Invoice in Report Selections Sales page or

in Send Email dialog in Message Content select Custom Message instead of From Email Body Template

I'll log a bug so this gets fixed in upcoming update.

Regards

Ivan
David_B 95 on at

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Thank you Ivan for you reply.

I checked and the Email Body Layout Description field was empty.

I tried to select the Default - Email Body but I get this error:

The field Email Body Layout Code of table Report Selections contains a value (MS-1306-EMAIL_DEF) that cannot be found in the related table (O365 HTML Template).

Any ideas?

I also tried selecting Custom Message instead of From Email Body Template in the Send Email dialog and this worked. Is there a way to send this with HTML?

I would like to know why I am getting the above error and how to resolve it if you would know please. Thank you for your help in advance.
ikoletic 2,202 on at

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Hi David_B

Have you customized Email Body Layout you're selecting? Does selected Email Body Layout contain Built-In flag in Customer Report Layouts page?

Can you also send me the build number you're working on (Search for System information and copy the Version field value from that page)
David_B 95 on at

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Hi

I actually tested with selecting two Email Body Layout, one with Built-in flag and one without. Same result with the above error coming for both.

The build number is: GB Dynamics NAV 11.0 (20361)

Thank you for your help.
ikoletic 2,202 on at

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Hi David_B

I've contacted a colleague that worked on similar issue in US version (community.dynamics.com/.../26559).

She will reach out to help here.
Verified answer

Tammy Torgerson Microsoft Employee on at

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Hi David_B,

Ivan asked me to reach out to you on this issue. I have asked you a couple of questions in a private message, and look forward to your response.
David_B 95 on at

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Hi Tammy

Thanks so much. I have replied to the questions. Appreciate any help.
David_B 95 on at

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Tammy

You did a great job. For the information of anyone reading this, Microsoft's server team did an adjustment to our tenant in order to correct this error.

Tammy is an MVP in my book. Thanks.
ikoletic 2,202 on at

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Great to hear that!