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ReportI'd like this field to have several components.
- Each time a technician works on a case he needs to add the hours he spent during that particular session working on said case. It would be nice if they could optionally add comments each time they add time.
- A section below where they add time that shows the total time. Maybe a section below that where you can see each time they've added time and the comment left.
- The ability to later run a report by account on how much time was spent.
I've looked a the timer to track SLA's and it doesn't fit the bill for what I'm looking for. I think I need to create several custom fields but am not exactly sure. Normally I would muddle through but I'm on a deadline so I wanted to reach out into the community. I've looked into creating new fields but am a little new to Dynamics 365 and would appreciate any tutorials or literature about the topic.
Thanks,
Jason
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