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How to show selected queues in a drop down on case form.

Posted on by Microsoft Employee

Lets suppose there are two fields on case form.

Field 1

Field 2

When user selects both of them, on the selection of Field1 and 2, particular list of Queues should be populated in a drop down.

How to configure this kind of queue drop down.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to show selected queues in a drop down on case form.

    Though my requirement was bit complex than a simple filter but your answer helped to reach on that solution.

    Thank You.

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: How to show selected queues in a drop down on case form.

    Hi Rohit,

    You would need to write custom javascript to change the look up field.

    You could apply a lookup filter based on certain condition using AddCustomFilter.

    Check these links-

    www.inogic.com/.../apply-custom-filter-on-lookup-field-in-dynamic-crm-using-script

    dynamicscrmcoe.com/custom-filter-lookup

    You could also create a new custom view if you would like using AddCustomView.

    Refer this: community.dynamics.com/.../lookup-filtering-using-addcustomview

    Hope this helps.

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