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ReportHello friends,
I've inherited administration of our old Dynamics SL 7.0 installation. I have no training on SL or SQL, the employees regularly inputting transactions are not officially trained although one has been using SL (and making lots of mistakes) for years, and the person who did know has fallen ill and cannot help at all. We'll be upgrading to 2015 after we get through closing this fiscal year so that we'll have online tutorials and training materials. Until then, I have a few issues with our old unsupported software.
The current one in the AR module is that we have an invoice that shows as open in the statement, but does not show up in the Payment Application screen to apply a payment to. After googling the problem, I searched and found the invoice as part of a partially unreleased batch. The person with the most experience here suggested "begin processing" and now the batch has been released, but that did not resolve the issue. The invoice still shows as open, but not available in Payment Applications to apply a payment to. How can we apply a payment to that open invoice? I am computer literate enough to perform tasks in SQL manager, but not trained to know what tasks need performed.
The other issue is that we have a payment applied and posted to the wrong checking account back two years ago by a former employee, and it's still showing as an outstanding deposit in that account in GL. How do we reconcile that outstanding deposit which doesn't actually exist?
Thanks in advance for any replies!
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