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5This is a customer charge account issue. This never used to happen before but I am not sure what changed.
A customer has a charge account and receives $10,000 of items Invoice #1.
The customer returns $5,000 of items.
The customer pays the original Invoice #1 of $10,000.
The customer is credited $5,000 on their account.
The customer at a later date charges $7,000 of items Invoice #2.
The credit of $5,000 is being automatically disbursed by the system
applied to Invoice #2 and the system is generating a bill for Invoice
#2 as $2,000.
So when I look through the system I am seeing under the customer's details:
8/26/2011 New Charge $7,000
8/26/2011 Credit Applied from TR-XXXXX $5,000
This never used to happen before. What setting needs to be turned
off to stop this from happening? I do not want the credits to be
automatically applied.
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