News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics GP (Archived) Support Debugging Tool...

Microsoft Dynamics GP (Archived)

Support Debugging Tool - Installation Error

(0) Share

Report

Report

Posted on by Rob Butler

30

We were on an old version of the Support Debugging Tool, version: 11.00.0013

I'm trying to upgrade to SDT Build 16, however, when I install it and launch GP, I am prompted to install the code, sign in, and then I start getting the following errors:

Key Segment Not Found

Error registering tble MBS_ScreenShot_Forms

Unhandled script exception:
Illegal address for field 'Product ID' in script 'MBS_ScreenShot_Save_Form'. Script terminated.

Unfortunately, clicking through these errors just causes them to recycle over and over.

The GP version is GP 2010 - SP2

Any ideas?

Thanks
-Rob

*This post is locked for comments

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Rob Butler 30 on at

Like (0)

Report

Re: Support Debugging Tool - Installation Error

Found the issue with this. In the dex.ini the Dictionary Location was set to a network share. After changing this to the local data path and re-adding the cnk file, it loaded correctly.

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2

Martin Dráb 230,198 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans