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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Reminder Emails Text B...
Small and medium business | Business Central, N...
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Reminder Emails Text Body Blank

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Posted on by GS-17051342-0 220
Hi,
 
I am having an issue with the reminder emails having no text in its body. I believe I have my setup correct from watching numerous videos. You can see in the three reminder levels I have a customer communication setup as per the checked boxes under "Customer Communication." I provided a snap shot of the reminder level communication. I am using the generic text provided by Business Central. I have a job set up that runs this weekly.
 
 
 
 
 
 
 
 
 
 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,021 Super User 2025 Season 2 on at
    Reminder Emails Text Body Blank
    Moved the question from the Dynamics 365 General forum to the Dynamics 365 Business Central forum.
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    Rishabh Kanaskar 5,486 on at
    Reminder Emails Text Body Blank
    Hi,
     
    Your setup screenshots look correct, and the generic text is in place.
     
    When you send a reminder manually (not via the job), does the email body appear correctly? And is the customer’s language code set to ENU?
    Also, check if the Email Scenario for reminders is configured under Email Accounts, sometimes missing scenario mapping causes blank bodies.
  • GS-17051342-0 Profile Picture
    GS-17051342-0 220 on at
    Reminder Emails Text Body Blank
    Hi Rishabh,
     
    I can confirm the customer language code in the customer card is set to ENU.
     
     
    I am not sure how to send this out manually. With that said if all is set up correctly then why wouldn't it work via job.
     
     
  • GS-17051342-0 Profile Picture
    GS-17051342-0 220 on at
    Reminder Emails Text Body Blank
    I forgot to add that Email Scenarios does exist for the sending account.
     
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 94,022 Super User 2025 Season 2 on at
    Reminder Emails Text Body Blank
    Hi, I have done some simple testing and I hope the following information can give you some hints.
     
    Thanks.
    ZHU

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