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Finance | Project Operations, Human Resources, ...
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Customer Auditor Report

Posted on by 304

Hello all,

I'm working on Customer Auditor report, if you chose some Business unit the calculations comes correct for Amount field, but no for the opening balance and the ending balance because it calculates the opening balance and the ending balance based on the customer you chose regardless the business unit… And it calculates all the found transactions in the chosen period of time.

I found that the reason it's because it calculates the Amount field from the query based on selected choices for the report, but for the opening and the ending balance it calculates them from two methods exists in the CustTrans table, which neglecting the selection choices for the report except for the date and the customer, that's correct actually unless you start to filter with dimensions values like Business unit or business line.

I tried to modify the report by creating dumbDate, so I can start the range for the query from it… And then I can write an if condition to calculate the Amount if the current trans date is between fromDate and ToDate... the chosen period of time, but somehow it blows up and the report isn't correct anymore

I hope you get me, If any help I appreciate it

  • KareemTaima Profile Picture
    KareemTaima 304 on at
    RE: Customer Auditor Report

    Hi Ludwig,

    All customer transactions have business unit, which makes the balance for the customer at the end

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Customer Auditor Report

    Hello Kareem,

    Do you always post your customer balances with a business unit or do you have cases where the business unit is missing?

    If you want to break down the customer balance by business unit then you also need to ensure that the customer payments are recorded with a business unit. Otherwise, you cannot split up the total balance by business unit.

    This usually requires that you make use of the balanced financial dimension feature.

    Are you making use of that one or do you have any other way how you would separate the customer balance by business unit?

    Best regards,

    Ludwig

  • KareemTaima Profile Picture
    KareemTaima 304 on at
    RE: Customer Auditor Report

    it means the values are not correct regarding the opening balance value and the ending balance value

  • István Orosz Profile Picture
    István Orosz 2,137 on at
    RE: Customer Auditor Report

    Hi Kareem,

    More details are needed please, like what exactly mean when that it blows up.

  • KareemTaima Profile Picture
    KareemTaima 304 on at
    RE: Customer Auditor Report

    Yes, I want to see the report results filtered by customer, business unit (dimensions) and date range

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Customer Auditor Report

    Hi Kareem,

    Can you provide a bit more information on this issue with the business unit?

    Do you need a kind of customer statement report split up by business unit or what are you looking out for?

    Best regards,

    Ludwig

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