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Hey!
We have ran through the issue of not sending mails from a workflow which actually sends mails to the team.
I have checked the process session it was mentioned like "Index was outside the bounds of array" Any suggestions what I have to check to resolve this issue?
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Hi Allen,
I am using, CRM 2016 online version
Hello Kishor,
What version of CRM Online are you working with? And are you using an email router?
Email router is being deprecated: technet.microsoft.com/.../dn265924.aspx
You will want to set up Server-side Sync and/or Microsoft Dynamics CRM for Outlook:
Hello Kishor
Now, it's easier to assign tasks without creating a workflow. You can try Tenfold, a 3rd party CTI that integrates with MS Dynamics and any phone system. You can have this automatically done for you through the @mentions and natural language processing features, side by side. You can view the demo here. www.tenfold.com/tenfold-explainervideo
I hope this helps!
Can you please post the screenshot of your workflow?
Yes they are having valid emauil Id
Hey Kishor,
I suggest you try Tenfold. It's a sales acceleration platform that's been helping hundreds of companies make more from their existing leads. Our features include click to call, automatic call logging and caller ID. We can help you streamline your workflow and track sales calls for better performance. They also support MS Dynamics www.tenfold.com/.../dynamics
Please check that the users are having valid email id
Regards,
Dhandapani
If Found, Please mark as Verified Answer
Hi Dhandapani,
Thanks for your reply! It is only user and not account/contact
Hi Nithya,
Thanks for the reply but I am using CRM 2016 Online version
Hi Kishor,
Please check the Recipients in "To" and "CC", it may be Account/contact/User. And please check that records that whether they have proper email Id or not.
Regards,
Dhandapani.
If found the answer, please mark it verified.
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