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From a fresh email form, attempt to add an email template, and receive dialog indicating "An error has occurred. Please return to the home page and try again." No additional information or detail. I have administrator permissions. Same effect regardless of a number of different conditions; behaviour the same in IE, Chrome, and Firefox.
Templates work fine from the 'Send Direct Email' option.
We were just upgraded to D365.
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Thank you so much Jochen.
We started getting this error a few days ago on our tenant. Your fix worked for us too!
Very frustrating, as we use templates extensively.
Many thanks, very good hint. I have investigated a bit further and have come to a different solution. On form load of the Email I have added the following lines:
function onLoadEmail() {
document.QuerySelector = document.querySelector;
parent.document.QuerySelector = parent.document.querySelector;
}
Template selection is working again.
Now I'm wondering what has changed that yesterday template selection still worked fine and today ...
Hi,
I think it is a MS Dynamics CRM error..
I inspect the element when we click the "Insert Template" button, I got the error hitting part in the code.
There is an error in the InsertValue() function in EmailBody.js file.
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var descriptionEditIFrame = document.QuerySelector("[id$='descriptionEditIFrame']");
if(IsNull(descriptionEditIFrame) && Xrm.Internal.isTurboForm())
descriptionEditIFrame = window.parent.document.QuerySelector("[id$='descriptionEditIFrame']");
This part is showing the error. So instead of this use,
var descriptionEditIFrame = document.querySelector("[id$='descriptionEditIFrame']");
if(IsNull(descriptionEditIFrame) && Xrm.Internal.isTurboForm())
descriptionEditIFrame = window.parent.document.querySelector("[id$='descriptionEditIFrame']");
Now it is working fine for me..
I tried it by adding new button using ribbon workbench, and added new JavaScript web resource file(Content is copied from emailBody.js and made the above mentioned changes). Add this JavaScript file on the button click action and function name as "ApplyTemplate" .
Thanks...
Found the same error today - yesterday templates still worked fine. Tried IE and FF.
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