Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Find out if a contact opens a form / E-Mail over mobile or desktop

(0) ShareShare
ReportReport
Posted on by 35

Hello, 

i was wondering if there is a way to see if a marketing contact opens a form / E-Mail over mobile or desktop. I couldnt find the information in the insights tab of Dynamics 365. 

Thank You. 

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Find out if a contact opens a form / E-Mail over mobile or desktop

    Hi Thomas86,

    Unfortunately, customization of the insights page is not possible in dynamic marketing,

    and only the operating system field display the user's device of use.

    For forms we can only view its custom channels.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,111 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,934 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans