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Hi,
A user has entered wrong discount amount for an item in retail store (POS). The transaction has been synched and posted in HO. How can we correct it in db of store as well as HO
Regards,
Arshad
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Hi Arshad,
When you wrote: "has been synched and posted in HO", An alternative would be to make the sale return.
Check: POS > Show journal > find transaction/sale > Return transaction button. (Sync and Post the return transaction).
Depending on how the payment method settings, you may have to make a manual journal to adjust the customer balance (However, in most cases, the Return option, reverses correctly the stock and financial balances)
I Hope this Helps!
Regards,
Rodolfo Recalde.
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