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Hi All,
I have relevant search on, knowledge management turn on for cases entity and an article published without problem. The screen keeps loading and shows no results. Even within the case, the standart component also stays loading without showing anything. What is missing?
Thanks in advance,
Hi Partner,
I did the same steps in my instance(online) and I did not meet this issue.
Please try the following steps.
1.Clear your browser caches and cookies.
2.Go to Advanced Settings -> System Jobs to check if there is any other process affects it.
3.Use the Inprivate window to login the D365 and try again.
If this issue still exists, please raise a ticket to Microsoft.
Regards,
Leo
Hi, thanks for the response.
I tried all the steps but the error persists. I'm going to raise a ticket to Microsoft.
Thank you anyway.
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