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Microsoft Dynamics CRM (Archived)

Update Parent Case status when child cases are created or resolved

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Posted on by jp12345678

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Hi,

I have following business needs and I need help to accomplish these:

- When a child case is created the status of the parent case should be updated (only the first child case creation should update the status because the parent case status should remain the same if there are 1 or many open child cases)

- When all the child cases (1 or many) are resolved the parent case status should be updated

How can I accomplish this business need?

I prefer no code solutions such as custom workflows or Flow etc.

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Arun Vinoth 11,615 Moderator on at

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RE: Update Parent Case status when child cases are created or resolved

Code solution is going to be simple. No code solution is possible with lot of complexities using Flow, or WF using github.com/.../Dynamics-365-Workflow-Tools

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