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Dynamics 365 general forum

CRM appointment doesn't sync to Outlook when created by Plugin/Console

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Posted on by Dimitri St. 5

Hello there

Im facing the following problem:
I create appointments through C# Code Plugin or Console. These appointments do not sync to outlook.
If the user creates an appointment manually it works and it syncs to the Outlook calender.

I already checked the Outlook sync filter. I even built the Outlook sync filter query in the advanced find and found my appointment, which does not sync. 
In the C# Code I set all the required fields with valid values. Looks like this:

pastedimage1565794641731v2.png

Does anyone have an idea why the crm does not want to sync my appointments?

Categories:
Customization / Solutions / SDK and API
Applications and Add-ons
Email and Office Integration
  • Simone Colombo Profile Picture
    Simone Colombo 60 on at
    RE: CRM appointment doesn't sync to Outlook when created by Plugin/Console

    Yeah, I had already solved it a few months ago but had not updated my answer. Anyway thank you very much for the reply.

    Simone

  • MHeidweiller Profile Picture
    MHeidweiller 5 on at
    RE: CRM appointment doesn't sync to Outlook when created by Plugin/Console

    You are missing the party lists for Organizer and Required. These are needed for the for the sync with Outlook. Here is the snippet of code:

    public static Guid CreateAppointment(IOrganizationService service, ITracingService tracingService, EntityReference regarding, string subject, DateTime startDate, DateTime endDate, int duration, EntityReference required, string memo)
{
    var appointment = new Entity("appointment");

    appointment["subject"] = subject;
    appointment["scheduledstart"] = startDate;
    appointment["scheduledend"] = endDate;
    appointment["scheduleddurationminutes"] = duration;

    var requiredParty = new Entity("activityparty");
    requiredParty["partyid"] = required;

    appointment["requiredattendees"] = new Entity[] { requiredParty };
    appointment["organizer"] = new Entity[] { requiredParty };
    appointment["ownerid"] = required;
    appointment["description"] = memo;

    appointment["regardingobjectid"] = regarding;

    var appointmentId = service.Create(appointment);

    tracingService.Trace("Created appointment with Guid: {0}", appointmentId);

    service.Execute(new SetStateRequest
    {
        EntityMoniker = new EntityReference("appointment", appointmentId),
        State = new OptionSetValue(3),
        Status = new OptionSetValue(5)
    });

    return appointmentId;
}

    Inspiration for this from:

    Arpit's Dynamics 365 Blog: Party List Fields in Dynamics 365 (arpitmscrmhunt.blogspot.com)
    Change the Status of Record using Plugin in Dynamics CRM 2011 | Magnetism Solutions | NZ (Auckland, Wellington, Christchurch and Dunedin)
    https://docs.microsoft.com/en-us/power-platform/admin/troubleshooting-monitoring-server-side-synchronization#appointments-cant-be-synchronized

    Hopefully this resolves somebodies issue when finding this thread.

  • Simone Colombo Profile Picture
    Simone Colombo 60 on at
    RE: CRM appointment doesn't sync to Outlook when created by Plugin/Console

    I also have this problem. Someone can help us?

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