Plugin is not getting triggered when creating automatic Case from Incoming Emails

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Posted on by Community Member Microsoft Employee

While creating automatic Case from Incoming email by using Automatic Record creation or update rule, need to call plugin to call external service, this plugin is working fine when creating case from Web but not from external email.

Am i missing any step here? Any suggestion?

Thanks,

Nishant

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Answers (1)

Community Member Microsoft Employee on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Yeah. Thanks for your help, Alex!
Community Member Microsoft Employee on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Hi Alex,

Thanks a lot for the help, I really appreciate it

Thanks,

Nishant
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ashlega 34,475 on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Hey Nishant,

I just realized, btw, that you don't need that depth condition at all.. it's an "oncreate" plugin - there can be no recursion there ("Depth" makes total sense for the updates.. where you can call another update while in the update already.. but there can be no such situation for the "create".. so you can just get rid of it)
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ashlega 34,475 on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Hi Nishant,

that's the thing - you just need to figure out what the depth is for the rules..

Or you might alter those conditions slightly:

- Create a new field on the case

- Populate it from the rule only (don't even expose it on the form)

In your plugin, change that Depth condition this way:

if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)

{

Entity caseRecord = (Entity)context.InputParameters["Target"] ;

if (context.Depth > 1 && (!caseRecord.Contains(<YOUR NEW FIELD>) || caseRecord[YOUR NEW FIELD] == null))

return;

caseRecord[YOUR_NEW_FIELD] = null;//so the condition above does not work the second time

..Rest of your code..
Community Member Microsoft Employee on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Hi Alex,

I have tried it and it worked but without context.Depth property,

Code:

public class ExtAPICallOnCrete :IPlugin
{
public void Execute(IServiceProvider serviceProvider)
{
var context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
ITracingService tracingService = (ITracingService)serviceProvider.GetService(typeof(ITracingService));

var serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
var serviceb = serviceFactory.CreateOrganizationService(context.UserId);

if (context.Depth > 2)
return;
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
Entity caseRecord = (Entity)context.InputParameters["Target"] ;
try
{
if (caseRecord.LogicalName == "incident")
{
StringBuilder builder = new StringBuilder();
builder.Append(RandomString(4, true));
builder.Append(RandomNumber(1000, 9999));
builder.Append(RandomString(2, false));
caseRecord.Attributes["new_caseid"] = builder.ToString();
caseRecord.Attributes["new_duplicate"] = true;
//return builder.ToString();

}

}
catch (Exception ex)
{
throw new InvalidPluginExecutionException("Plugin has encountered erro", ex);
tracingService.Trace(ex.ToString());
}
}
}

private string RandomString(int size, bool lowerCase)
{
StringBuilder builder = new StringBuilder();
Random random = new Random();
char ch;
for (int i = 0; i < size; i++)
{
ch = Convert.ToChar(Convert.ToInt32(Math.Floor(26 * random.NextDouble() + 65)));
builder.Append(ch);
}
if (lowerCase)
return builder.ToString().ToLower();
return builder.ToString();
}

private int RandomNumber(int min, int max)
{
Random random = new Random();
return random.Next(min, max);
}
}
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ashlega 34,475 on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Hey guys,

I think it's completely unfair to Dynamics to basically say that it's all powered by magic.. So, take it or leave it, but here are some test results:

Plugin code:

Plugin step registration:

Email-to-case conversion through the UI:

And for the automated rule..

Here is the rule:

Here is the case:

As expected, it all works.. works as expected.. not sure how else I can twist those two words to make the point.

I'm pretty certain the devil is in the details, as usual, so we just need to see that plugin code to figure it out.
Community Member Microsoft Employee on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

That's by design as I mentioned (since 2011 as what I had experienced), it is not under the create case message when you convert email to case.
Community Member Microsoft Employee on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Hi Melving,

Custom workflow did work, but still i am amazed why plugin is not triggering for this,

I will keep looking for definite resolution, please let me know if you get anything on this

Thanks,

Nishant
ashlega 34,475 on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Hi Nishant,

any chance we could see the code?
Community Member Microsoft Employee on at

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RE: Plugin is not getting triggered when creating automatic Case from Incoming Emails

Hi Melvin,

Email to case create anyhow creating Case so It should trigger Plugin

Thanks,

Nishant