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how can i to add sla in microsoft dynamic 365
Hi samane,
Read this article to learn how to define Service Level Agreements (SLAs).
Hi,
you can also refer to below video
www.youtube.com/watch
Hi Samane,
You can create SLA from Settings >> Service Management >> Service Level Agreement.
You can refer the below links for more details-
docs.microsoft.com/.../customer-service-hub-user-guide-case-sla
docs.microsoft.com/.../define-service-level-agreements
Hope this helps.
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