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SLA

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Posted on by samane 172

how can i  to add sla in microsoft dynamic 365

Categories:
Case Management
  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: SLA

    Hi Samane,

    You can create SLA from Settings >> Service Management >> Service Level Agreement.

    You can refer the below links for more details-

    docs.microsoft.com/.../customer-service-hub-user-guide-case-sla

    docs.microsoft.com/.../define-service-level-agreements

    Hope this helps.

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: SLA

    Hi,

    you can also refer to below video

    www.youtube.com/watch

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: SLA

    Hi samane,

    Read this article to learn how to define Service Level Agreements (SLAs).

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