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Microsoft Dynamics CRM (Archived)

Waiting system jobs won't resume

Posted on by 280

Hi experts, need your suggestion here. We got some workflows with waiting conditions in it. It will leave waiting condition when the condition is met. This works as expected. But sometimes even after the condition is met, it will continue to stay in waiting state(Wouldn't proceed forward). I have to manually pause and resume the workflow to continue it. Not sure why its not moving forward

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  • Verified answer
    Raviteja Reddy Profile Picture
    Raviteja Reddy 280 on at
    RE: Waiting system jobs won't resume

    Microsoft couldn't provide solution for this. As this was stopping after 6 steps every time, we decided to break the workflow into 3 small child workflows and execute. Haven't seen any scenarios so far.

  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at
    RE: Waiting system jobs won't resume

    hi,

    Check best practice of workflow wait condition.

    www.magnetismsolutions.com/.../workflow-wait-conditions-best-practices-dynamics-crm-2011

  • Raviteja Reddy Profile Picture
    Raviteja Reddy 280 on at
    RE: Waiting system jobs won't resume

    Hi Adrian, no process execution time is mentioned. Below is how one of waiting step looks like. Simple OOB

    8081.email.PNG

    It works all the times without interruptions but sometime it won't pass the condition even after its satisfied. Pausing and resuming the workflow fixes it. Not sure whats causing this.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Waiting system jobs won't resume

    Hi Raviteja Reddy,

    If you are using Process Execution Time in your wait condition then you need to remove Process Execution Time, as the condition will never be met and the workflow will continue waiting forever.

  • Raviteja Reddy Profile Picture
    Raviteja Reddy 280 on at
    RE: Waiting system jobs won't resume

    Hi Ravi, I’m not talking about the status to be waiting but I’m using a wait condition within workflow itself. The workflow didn’t fail but it didn’t proceed to next step even after conditioning is satisfied. I had to resume it again to make it work

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Waiting system jobs won't resume

    Hi,

    Sometimes the workflow itself is failed but the status still displays as Waiting. For the affected ones, open the session and check if it is still waiting or has some errors.

    Hope this helps.

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