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Microsoft Dynamics CRM (Archived)

CRM 365 portal issue

Posted on by Microsoft Employee

Hello,

I am getting 

We're sorry, but something went wrong. Error ID # [f97a9ed6-7780-4674-a60d-9a1b3ffb3aee]

We've been notified about this issue and we'll take a look at it shortly. Thank you for your patience.

how to resolve this

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  • Suggested answer
    oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at
    RE: CRM 365 portal issue

    hi, there is no on-premise admin center

    to restart the portal you need to know where your portal is hosted

    if it is in a local server, just open the server and do an IIS Reset

    if it is on Azure, you need to restart the Web App

  • ehsan af Profile Picture
    ehsan af 215 on at
    RE: CRM 365 portal issue

    hi i'm getting same error .

    i am using crm 2016 on-permise .

    where is admin center ?

    i want to reset the portal

    all page in my portal show this error .

    in my crm (2016 on-permise) admin center not exist

  • Suggested answer
    oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at
    RE: CRM 365 portal issue

    what kind of change you made for it to start giving this error ?

    is it in all pages ?

    is it online ?

    have you re-started the portal through the Admin center ?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 365 portal issue

    What does that mean?  I dont understand.

  • Suggested answer
    Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at
    RE: CRM 365 portal issue

    Hi,

    If you added Entity form / List on portal page, and forgot to select entity form, section in form or Mode, then you will get this error.

    Make sure you have selected correct form name, tab name and Mode of form, which you are showing in portal.

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: CRM 365 portal issue

    Have you tried restarting the portal

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