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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Missing Account Detail...
Microsoft Dynamics GP (Archived)

Missing Account Details in Card Summary

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Posted on by Bill Campbell 22,647

We are having a strange thing happening with a client that has been on GP since, well forever.

The fiscal year is December to November and they have started Fiscal 2019 and have not closed Fiscal 2018

When I look in Financial >> Cards >> Account and select 100-4000- and click on Summary, then choose 2018 the entire table is blank.  When I choose 2019 the first two months of that fiscal year appear.  When I pick 2017 all the data appears in the history window.

When we run the Trial Balance for the period 12/01/2017 to 11/30/2018 we see several hundred pages of data, including 100-4000- with pages of data - opening and closing balances for the year.

When I run Management Reporter for the same period, for reports we have been running for 5 years, that same time period comes up BLANK.

QUESTION - Where is the data for Fiscal 2018?  We have the detail, but no summary and MR can not report. 

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  • Suggested answer
    Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: Missing Account Details in Card Summary

    Resolution : after pounding around the Community site for a few hours I decided to try the old 'Check Links' on Financial series.

    After which I did a Financial Reconcile on all the Historical Years as well as the two Open Years.

    After which I checked the Financial Cards and the Summary data for the FY 2018 was there.

    Management Reporter then prepared and generated the required reports.

    Solved.

  • Ramanan Profile Picture
    Ramanan 237 on at
    RE: Missing Account Details in Card Summary

    Hi Bill,

    Please use the below queries to check in the Database whether the data exists.

    select * from GL10110 where YEAR1 = '2018' and ACTINDX in (select ACTINDX from GL00105 where ACTNUMST = '100-4000')

    select * from GL20000 where OPENYEAR = '2018' and ACTINDX in (select ACTINDX from GL00105 where ACTNUMST = '100-4000')

    Regards,

    Ramanan

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