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Dynamics 365 for Outlook Add-In - Lost functionality since version 9 update

Posted on by Microsoft Employee

We recently updated Dynamics 365.  See screen shot below:

0815.CRM-version.JPG

We have lost functionality of the Outlook Add-In.  The version we're running is:

8255.CRM-Outlook-current-version.JPG

I've downloaded & tried to install product version 9.0.0002.0426 of the Add-In, but receive the following error when I click on the execution file:

6036.Outlook-Add_2D00_in-error.JPG

I have checked and we do meet the minimum requirements to run the add-in.  Does anyone know if there is a fix for this problem?

TIA!

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