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I have a guy who created a survey in Customer voice. He then added me as an owner (I am dynamics global admin), I had him share his screen and verified that I am added and showing up as owner under sharing. But when I try to access it I get denied??
Any ideas what else I need to do?
Terry
Hi Matt,
Can you confirm whether you have the Customer Voice license assigned/enabled. As a dynamics global admin you can either have it by having a D365 license that provides customer voice through qualified products or purchase a $0 USL and assign it. Find here the doc Purchase Dynamics 365 Customer Voice and additional license | Microsoft Docs
If you are having the license can you reachout at customervoice@microsoft.com or open a support ticket to help you.
Thanks,
Arjun
So far this month we've used CV for 12 responses. I have another survey I built set up with it and I can access those. From the website you sent:
"A tenant with a Dynamics 365 enterprise license has 2,000 responses per month included at the tenant level (irrespective of how many seats the tenant has). If the free responses are exhausted, you can purchase additional responses as mentioned in the following section."
So I don't think that is it?
Any other ideas?
Mattw112b -- can you send the survey URL to customervoice@microsoft.com
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