You’re offline. This is a read only version of the page.
2,255
Hello all,
some times with we try to return the transaction on POS, the POS hangs up for a little then it close the returning process,
the issue is we can't return again as it marks the transaction as voided.
and when check the retail store transaction there is no receipt no. for this transaction,,,
how can we fix this transaction?
Hi,
Can you share the POS version you are using ?
It must be that you are missing a hotfix from MS.
Regards,
Vinod Kumar
Hi w.sallam,
I would suggest you to submit a support ticket to us further investigate if there is a potential data corruption causing by the intermittent POS hung and closes the returning process.
Regards,
EeWee H.
Support Escalation Engineer
Microsoft Dynamics 365 for Retail
APAC Customer Services and Support
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,240
Super User 2024 Season 2
#2
Martin Dráb
230,149
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (