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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Business Process E...
Microsoft Dynamics CRM (Archived)

CRM Business Process Error : When creating an account->Changing customer type from Prospect to Indirect->At Submit stage BPE pops in(Attached the log file).Please help with your suggestion to find out the cause of error !!

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Posted on by Community Member Microsoft Employee

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Principal user (Id=44a44078-0ca4-e711-80de-0050568c5360, type=8) is missing prvAppendToEquipment privilege (Id=dea50329-23c7-43d5-a6d0-4b66fe48fced)Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ErrorCode>-2147220891</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">
    <KeyValuePairOfstringanyType>
      <d2p1:key>OperationStatus</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">0</d2p1:value>
    </KeyValuePairOfstringanyType>
    <KeyValuePairOfstringanyType>
      <d2p1:key>SubErrorCode</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">-2146233088</d2p1:value>
    </KeyValuePairOfstringanyType>
  </ErrorDetails>
  <Message>Principal user (Id=44a44078-0ca4-e711-80de-0050568c5360, type=8) is missing prvAppendToEquipment privilege (Id=dea50329-23c7-43d5-a6d0-4b66fe48fced)</Message>
  <Timestamp>2018-08-07T06:42:38.9552529Z</Timestamp>
  <InnerFault i:nil="true" />
  <TraceText>

[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.SyncWorkflowExecutionPlugin]
[7662683d-4699-e811-80e0-0050568c5e14: ]
Starting sync workflow 'Prospective Customer - Send Emails based on Status', Id: 6d62683d-4699-e811-80e0-0050568c5e14
Entering ConditionStep1_step: If Prospect to Indirect and Submitted, then send an email to Master Data
Entering SendEmailStep8_step:
Sync workflow 'Prospective Customer - Send Emails based on Status' terminated with error 'Principal user (Id=44a44078-0ca4-e711-80de-0050568c5360, type=8) is missing prvAppendToEquipment privilege (Id=dea50329-23c7-43d5-a6d0-4b66fe48fced)'

</TraceText>
</OrganizationServiceFault>

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Business Process Error : When creating an account->Changing customer type from Prospect to Indirect->At Submit stage BPE pops in(Attached the log file).Please help with your suggestion to find out the cause of error !!

    Thanks :)

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM Business Process Error : When creating an account->Changing customer type from Prospect to Indirect->At Submit stage BPE pops in(Attached the log file).Please help with your suggestion to find out the cause of error !!

    Thanks for the quick response .It worked :)

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: CRM Business Process Error : When creating an account->Changing customer type from Prospect to Indirect->At Submit stage BPE pops in(Attached the log file).Please help with your suggestion to find out the cause of error !!

    Hi

    As also mentioned above, you need to add append to privilege for the Facility/Equipment entity. If the user already has the access then you may need to check if thje workflow is running under the owner and then check the permission of that user.

    Hope this helps.

  • Verified answer
    Pawar Pravin Profile Picture
    Pawar Pravin 5,227 on at
    RE: CRM Business Process Error : When creating an account->Changing customer type from Prospect to Indirect->At Submit stage BPE pops in(Attached the log file).Please help with your suggestion to find out the cause of error !!

    Hi ,

    It seems like there is an issue with privileges.

     <Message>Principal user (Id=44a44078-0ca4-e711-80de-0050568c5360, type=8) is missing prvAppendToEquipment privilege (Id=dea50329-23c7-43d5-a6d0-4b66fe48fced)</Message>

    Please do assign Append To privilege to the respective security roles for Facility/Equipment entity.

    4643.Capture.PNG

    Hope this help you... !

    Regards,
    Pravin

  • Verified answer
    Erry Handani Profile Picture
    Erry Handani 95 on at
    RE: CRM Business Process Error : When creating an account->Changing customer type from Prospect to Indirect->At Submit stage BPE pops in(Attached the log file).Please help with your suggestion to find out the cause of error !!

    Hi Kavita,

    Seems like your user role is missing or not sufficient in Append To in Facility / Equipment entity. Update your user role first by going to Settings - Security - User Roles. Open respective role and go to Service Management tab and make sure the Append To privilege is sufficed.

    Cheers!

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