Unable to access to SL 2015 CU2

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Posted on by YA TEH

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Hi All,

Yesterday my customer reported a weird issue. The SL originally is setting up using SQL Authentication. Out of sudden all user unable to login the system, except domain administration.

When user try to select the system database from Find Database, the drop down list is blank, none of the database can be select by the user.

We had checked all the setting, SQL is remain as SQL and Windows Authentication mode. We also reset the Authentication Type in Database maintenance and synch the security again, but the issue still remain. The customer IT found a solution which they fixed the database name in Solomon.ini then user still able to access the system.

This issue is affecting the RDP users and also LAN users. The SQL Server version is SQL 2014.

Does anyone encounter this issue before? Any advice is much appreciated.

Thanks.

Regards,
Teh

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CFROTON 4,710 on at

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RE: Unable to access to SL 2015 CU2

Ya The,

I understand that this issue is the most part a year old, however in the future please include the error the users are getting when trying to log into SL. There is a chance that if the DB was restored, the authentication option was flipped from SQL to Win, then back to SQL or a couple of other things, the error would help us find what might be happening.

I suspect that this is no longer an open issue.

Thank you,

Carolyn

MSDSL Support Engineer