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Business Process Error: Microsoft.Dynamics.EventManagement.CrmPlugins CheckIfEligibleOnSessionRegistrationCreateOrUpdate

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Hello D365 Marketing experts, 

I wonder if you could assist me with a following issue since the helplink  http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException%3a80040265&client=platform could not provide any support on this matter concerning the Microsoft.Dynamics.EventManagement.CrmPlugins CheckIfEligibleOnSessionRegistrationCreateOrUpdate  on a case where the session is eligible and there are still passes left for the session but the error message still appear when updating a Session registration contact record 

pastedimage1680023311861v1.png

Here are the details of this Business process Error
Plugin:
ExceptionFromPluginExecute: Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Plugins.CheckIfEligibleOnSessionRegistrationCreateOrUpdate
ExceptionRetriable: False
ExceptionSource: PluginExecution
OriginalException: PluginExecution
PluginTrace: 2023-03-28T13:00:30.0554783Z :: Information(170015) :: Session attendance is not eligible
2023-03-28T13:00:30.0554783Z :: Information(170015) :: Begin: GetLocalizedMessage, messageCode: SessionAttendanceIsNotEligible
2023-03-28T13:00:30.0804728Z :: Information(170015) :: User language is: 1033
2023-03-28T13:00:30.0854766Z :: Information(170015) :: Begin: RetrieveJsonWebResourceByName, languageCode: 1033
2023-03-28T13:00:30.2154715Z :: Information(170015) :: Webresources returned from server. Count: 1
2023-03-28T13:00:30.2154715Z :: Information(170015) :: End: RetrieveJsonWebResourceByName , webresourcePath: msevtmgt_/Localizations/plugins1033
2023-03-28T13:00:30.2424680Z :: Information(170015) :: Begin: RetrieveLocalizedStringFromWebResource
2023-03-28T13:00:30.2424680Z :: Information(170015) :: Message value: You don't have passes for this session.
2023-03-28T13:00:30.2424680Z :: Information(170015) :: End: GetLocalizedMessage, message: You don't have passes for this session.
2023-03-28T13:00:30.2424680Z :: Information(170015) :: Exception 'InvalidPluginExecutionException' occured: You don't have passes for this session., CorrelationId:x

HelpLink: go.microsoft.com/.../

TraceText:
[Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin: Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Plugins.CheckIfEligibleOnSessionRegistrationCreateOrUpdate]
 Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Plugins.CheckIfEligibleOnSessionRegistrationCreateOrUpdate: Update of msevtmgt_sessionregistration]


2023-03-28T13:00:30.0554783Z :: Information(170015) :: Session attendance is not eligible
2023-03-28T13:00:30.0554783Z :: Information(170015) :: Begin: GetLocalizedMessage, messageCode: SessionAttendanceIsNotEligible
2023-03-28T13:00:30.0804728Z :: Information(170015) :: User language is: 1033
2023-03-28T13:00:30.0854766Z :: Information(170015) :: Begin: RetrieveJsonWebResourceByName, languageCode: 1033
2023-03-28T13:00:30.2154715Z :: Information(170015) :: Webresources returned from server. Count: 1
2023-03-28T13:00:30.2154715Z :: Information(170015) :: End: RetrieveJsonWebResourceByName , webresourcePath: msevtmgt_/Localizations/plugins1033
2023-03-28T13:00:30.2424680Z :: Information(170015) :: Begin: RetrieveLocalizedStringFromWebResource
2023-03-28T13:00:30.2424680Z :: Information(170015) :: Message value: You don't have passes for this session.
2023-03-28T13:00:30.2424680Z :: Information(170015) :: End: GetLocalizedMessage, message: You don't have passes for this session.
2023-03-28T13:00:30.2424680Z :: Information(170015) :: Exception 'InvalidPluginExecutionException' occured: You don't have passes for this session., CorrelationId:x

What dependencies might have an impact for this kind of a behaviour?  We do have developed  few CustomPlugins. Do we need to consider to adapt some logic in order to avoid this kind of errors when updating a contact on a session registration?

  • Suggested answer
    RE: Business Process Error: Microsoft.Dynamics.EventManagement.CrmPlugins CheckIfEligibleOnSessionRegistrationCreateOrUpdate

    Hi Miamat, it looks like passes for that session are not available, you can try to increase the number of passes.

  • Steve Zhao2 Profile Picture
    Steve Zhao2 on at
    RE: Business Process Error: Microsoft.Dynamics.EventManagement.CrmPlugins CheckIfEligibleOnSessionRegistrationCreateOrUpdate

    Hi Miamat,

    It seems that it's your custom plugin, correct?

    If so, please debug it in your Plugin Registration Tool to check which line leads to this error.

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