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No entities ("items") available when creating segments

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no-items-to-display.png

I can't create segments--contacts entity not available/doesn't appear. Anyone know why this is happening? Proposed solution on similar thread did not work (selecting "change tracking" on entity's general tab).

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    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: No entities ("items") available when creating segments

    Hi Lindsay,

    All users can't select entities in the segment?

    Have you go to settings > Dataset configuration to check entities you need?

    pastedimage1677812930178v1.png

    And you need to wait a while after publishing checking:

    pastedimage1677813072882v2.png

    Then try to clear cache of the browser to test again.

    If it doesn't work, you can try to update current marketing version:

    pastedimage1677813337780v3.png

    Or you can create a support ticket for professional assistance following the below procedure.

    Get Help + Support - Dynamics | Microsoft Docs

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