I sent out an email manually that was set to track. It delivered fine but I notice that the Email Activity that was created shows the From as an Account in the CRM. The account is using the same email address that I used (and there are more accounts with that email address as well). I am wondering if that is the reason it attached the "From" to that account or if there is something else happening
Hi Partner,
Yes, the tracked email can link account automatically based on the same email address.
If the sender is 'Unknown Recipient', it can alert you to create account/contact/lead records for the sender in the outlook.
If you don't create any records for Unknown Recipients, one contact with email address from the sender can be created automatically, because there is one default setting checked.
This setting is controlled from your Personal Settings. Under Email tab, look for the option that let’s you create Contacts/Leads for tracked Unknown Recipients.
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