Activity Phonecall being overwritten by other user immediately after post.

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Posted on by Community Member Microsoft Employee

I am trying to figure out why an activity phonecall posted to an account is immediately being overwritten and timestamped by another user. What would be the reason for that and how can it be solved? It happens instantly after the post in most cases and in other cases it appears to be after some sort of bulk action that took place.

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Community Member Microsoft Employee on at

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RE: Activity Phonecall being overwritten by other user immediately after post.

Hi GeoRodriguez,

You can take a look on automatic process like workflows, javascript codes and custom Plug-ins.

If your environment is OnPremise, you can also capture Sql Profiler to look for more evidences about 'who' is updating the records.

Thank you for using Microsoft Dynamics CRM Communities,

Dynamics CRM Support Blog

Giselle Oliveira

Support Engineer

Microsoft Dynamics CRM
PS 23,577 on at

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RE: Activity Phonecall being overwritten by other user immediately after post.

Please share a screenshot or elaborate on the question