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ReportHey All,
I am relatively new to RMS as I am taking over for a gentleman who left our company, and since his departure have been having issues with getting updates to reflect at the individual store locations. I want to apologize in advance if any of these questions are overly simplistic. I've spoken with my IT Team, and I should have complete admin access (the same levels as the previous system admin).
Whenever I make changes on my end through the HQ Manager, or the Store Operations Manager, the changes don't seem to reflect on my end, but don't take effect at the individual store level.
Example:
When I go into HQ Manager and create a new item, I can view that item, and make any changes to it I want in Maintenance Mode. However, when I follow up with the individual stores, they don't see the item or any of the changes made to those items on their side.
When I go into Store Operations Manager and create a New Cashier, it shows up on my end, but the cashier isn't able to access the system at the campus level.
For whatever reason, it seems like any of the updates I am making on my end just don't seem to want to reflect at the store level. I've tried running the 101: Synchronize Store DB Worksheet, The 250 Update Inventory - Items Worksheet as well as the 401: Request Data Upload Worksheet.
Is there anything I am missing on my end that would effectively make these updates show up at the store level? I've spent the last few weeks working with my IT Team to figure out a solution, and ultimately am stuck. If any experts out there are able to lend some guidance to a new admin it would be much appreciated! Thanks!
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