Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

Send emails to contacts regardless of If/else condition in Customer Journey

(1) ShareShare
ReportReport
Posted on by 5

Hello all,

I am new to the marketing module. I am designing a customer journey to send emails and perform some action based on email events(open, clicked, etc). Now I want to send multiple emails regardless of it is opened or not but I have to use the same tiles in true and false condition. I mean I am not able to add tile outside of the if/else block. 

Is there any way I can achieve this?

  • Navec Profile Picture
    Navec 5 on at
    RE: Send emails to contacts regardless of If/else condition in Customer Journey

    Thank you, Clofly. It was helpful

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Send emails to contacts regardless of If/else condition in Customer Journey

    Hi Navec,

    The if/then tile is used to branch the path, contacts can only follow either true path or false path, it is not supported to skip the tile.

    As per my understanding, currently you could still add same email tile to both of paths.

    Would your requirement be similar to the following user's?

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/404835/customer-journey-go-to-next-step-option

    If so, as Aga said, possibility to merge/join journey branches it's already in release plan for this year.

    Regards,

    Clofly

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,162 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans