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Hi,
we are selling Support Contracts with a runtime of 3 years and 30 hours per year.
Is this possible by using out of the box functionality or do we either need to:
1) Customize it somehow.. - havent thought about what would be the best solution yet.
or
2) Create 3 contracts each having a runtime of 1 year.
Thanks!
Hi,
the entitlement designed to work in this way. Unlesss you want go for custom Entiltlement.
Hm..
using 3 entitlements each with a year runtime of course works, but I don't think this is a nice solution.
It just feels wrong to have 1 contract with a customer but 3 seperate entitlements. :/
Customizing could be:
Option Set in Entitlement:
"For what period is the budget"
"Yearly" "Monthly" "Weekly" ...
Yearly means the budget of 30 hours resets every year - monthly and the budget resets every month to 30 hours.
So a workflow will reset the budget and the unused ours will be written in additional fields so we can track what amount stays unused...
Using 3 entitlements with a year each would be nice as we stay with the default functionality...
Thanks for your help! Have not decided yet.
Hi,
Contact is going to deprecated , so use Entiltlement instead.
The OOB entitlement support two types
1.) number of cases
2.) number of hours.
I recommend you to use the second method with number of hours option, you can create three entitlements with different start date and end date (1 year for 1 record), and allocate 30 hours for each entitlement.
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