Hello All,
one of my client requirement is to create report for posts by users in socilamedia in crm 2013 online.
Is this possible in crm. to create reports for posts.
please can any one help on this....its urgent....
same question
can we retrieve the data in MSL for generate report?
Hi sir,
I found adding microsoft social listening charts in dashboard crm2013 online is there.
Regarding reports i am not able to see...
i need to create reports for posts in microsoft social listening.
Ex:users will post their posts.Here based on posts social media team will raise a ticket and create case for that posts.
Here client requires a report how many posts they posted and how many are resolved and how many are pending.
Hi Kinnu,
Follow this pdf for Reporting on Social Listening. I think it will help you create a Dashboard.
2bsolutions.com/.../eBook-_Microsoft_Social_Listening_for_CRM.pdf
Page 12 onwards there is step by step to create the reports using CRM
Hope that helps
Thanks
hi.
yes this is regarding posts for microsoft social listening.
But i didn't get solution for creating reports for posts using above mentioned link.
can you please tell whether posts in Microsoft social listening will store in Database.
Yes regarding posts in microsoft social listening.
Can we create reports for posts in microsoft social listening.
Is it regarding the posts in Microsoft Social Listening?
Hi,
Are you talking about the Social Listening from your CRM online instance?
If yes then follow this link.
2bsolutions.com/dynamics-crm-ebook-microsoft-social-listening-crm
There is a link to download a file. This file contains some quick configuration to generate a report.
Hope that helps
Thanks
Hi
thanks for your quick response...
May i know the posts in social media store in database??
Hi Kinnu,
You can use Advanced Find to look for Posts in your system and then Download the FetchXML.
This FetchXML can then be used as DataSet in your SSRS Report. You can also edit your FetchXML to cater other attributes or conditions.
However, you need to do some extra installation for SSRS Report in CRM Online.
Fetch XML is the only supported type for CRM Online.
You need to install Report Authoring Extension for your CRM Version (in this case CRM 2013) after you have installed BIDS or SSDT (based on your Visual Studio version)
Hope that helps
Thanks
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