Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Field Service forum / Merging of Cases, give...
Field Service forum
Suggested answer

Merging of Cases, give error

(0) ShareShare
ReportReport
Posted on by Yaqoob Ahmad 5

Merging multiple cases into one, gives error. I give all the privileges of merging.

Exception Message: Error_Title_0x80040220

ErrorCode: -2147220960
HexErrorCode: 0x80040220
Error Details: Error_Message_0x80040220

Categories:
Administration
  • Dgsosa Profile Picture
    Dgsosa 2 on at
    Merging of Cases, give error
    I'm having the same problem. Has anyone been able to solve it?
    When trying to merge 2 cases. Both created by the same user
    Without related Activities.
    The user has full access to cases and activities. Has merge privileges
    Thank you very much in advance
     
  • Yaqoob Ahmad Profile Picture
    Yaqoob Ahmad 5 on at
    RE: Merging of Cases, give error

    Thanks

    I have check all threads of google, not working.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Moderator on at
    RE: Merging of Cases, give error

    Hi Yaqoob Ahmad,

    This google search is returning some similar threads. You can check them also

    pastedimage1665051774137v1.png

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Moderator on at
    RE: Merging of Cases, give error

    Hi Yaqoob Ahmad,

    some similarities exist in the thread: CRM 4.0: errorcodes and Troubleshooting – Expiscornovus. This is the privilege level issue as per my very little knowledge. If you are on the latest version you can also use the Check access button to find the levels of the case record and its associated records.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Yaqoob Ahmad Profile Picture
    Yaqoob Ahmad 5 on at
    RE: Merging of Cases, give error

    Hi,

    Yeah, its working for System Admin but I have copy of Field service Admin Security role. It is not working for that. I give all the privileges, Which prerequisite for it. No luck, tell yet.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Moderator on at
    RE: Merging of Cases, give error

    Hi Yaqoob Ahmad,

    Is it mean it is working for the System Administrator?

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Yaqoob Ahmad Profile Picture
    Yaqoob Ahmad 5 on at
    RE: Merging of Cases, give error

    Hi Abdul,

    No, this the only error details. No log file.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Moderator on at
    RE: Merging of Cases, give error

    Hi Yaqoob Ahmad,

    Are there any more details that exist in the error?

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

more Community News

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,570 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,683 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans