Invoicing

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Posted on by guches

When contracts are suspended they go to 'Open' status, once the account is reinstated it picks the duration it was on open status. Is there a way we can have the system skip the duration it was on open status

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Aleksandar Totovic 16,765 on at

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RE: Invoicing

You need to change 'Starting Date' and 'Next Invoice Date' will be changed, if I understood the problem.
guches 75 on at

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RE: Invoicing

What we usually do is change the status to 'Open' to avoid the account being billed. But when we change back to 'Signed' status it bills the months it was on 'Open' status.
Jens Glathe 6,092 on at

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RE: Invoicing

Hi,

in service contracts, there is only a "cancel" for a signed contract, no suspension. You can't reinstate the contract in the standard service module. Do you have a customized contract module? In this case it would be the best way to ask your NAV partner for help / a solution.

with best regards

Jens
Aleksandar Totovic 16,765 on at

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RE: Invoicing

What contract document you use, what module? Whan NAV version?