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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Process not getting de...
Microsoft Dynamics CRM (Archived)

Process not getting detected when a new case is created

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Posted on by nickmangioros 460

Hi,

I have created a process with the following:

My Process:

Description: New P1 in the system
   If Case:Status Reason equals [New] AND Case:Priority equals [1], then
         Description: Send Email P1 in system
             Send email: Create New Message

Description: Check Status after a day
  Timeout until 1 Day then
       Description: Check Status after a day
              If Case:Priority equals [1] AND Case:Status equal [Active], then:
        Description: Send Email
                 Send email: Create New Message

       Description: Stop Workflow
      


         

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  • nickmangioros Profile Picture
    nickmangioros 460 on at
    RE: Process not getting detected when a new case is created

    It seems the cause the send to Email address being invalid.

    Thanks for your quick response

  • Suggested answer
    Fubar Profile Picture
    Fubar 2,750 on at
    RE: Process not getting detected when a new case is created

    Check:

    - Workflow Process: Scope is set appropriately ('User' means the user when triggering the workflow has to be the Owner of the record for the workflow to trigger)

    - JS change is actually saved: sometimes if the JS update has not made the field 'dirty' the value may not commit.

    Other obvious things, if the Priority is a change that the field is ticked in field list for the Workflow, and if it is to trigger on create that the appropriate tickbox is also checked.  

  • Verified answer
    Justinjose Profile Picture
    Justinjose 2,707 on at
    RE: Process not getting detected when a new case is created

    Hi Nick,

    Does it get triggered with out refence the Case:Priority equals [1]? I mean just with this condition -If Case:Status Reason equals [New].

    Thanks

    Justin Jose

  • Verified answer
    nickmangioros Profile Picture
    nickmangioros 460 on at
    RE: Process not getting detected when a new case is created

    Information got truncated:

    Note:  It does not get triggered and not seen in the background process whaile others work that do not refence the Case:Priority equals [1]

    Note the field Case:Priority is populated based  on JavaScript on change event and is populated before the save of a new case

    I also recreated the process in case it was corrupt.

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