Enhanced Email Form not showing in Customer Service Hub App

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Posted on by F080361

Hi all,

Does the Customer Service Hub Application support the Enhanced Email form?

I've enabled Enhanced Email functionality in the Sales application settings already.

Creating a new email activity from the timeline in the Customer Service Hub, the enhanced email 'popup' functionality is there but it doesn't display the Enhanced Email form.

Is there a way to show the enhanced email form in the Customer Service Hub app as well?

I've tried changing the default form in the Email entity to the Enhanced Email form however it doesnt show

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LuHao 40,892 on at

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RE: Enhanced Email Form not showing in Customer Service Hub App

Hi partner,

In fact, the Enhanced Email form in the Customer Service Hub Application is Email for Interactive experience form.

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F080361 10 on at

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RE: Enhanced Email Form not showing in Customer Service Hub App

Thanks for that,

However the Email for Interactive Experience form does not support attachments?

I would like to be able to attach files to outgoing emails

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LuHao 40,892 on at

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RE: Enhanced Email Form not showing in Customer Service Hub App

Hi partner,

We need to save the email before we can add attachments.

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LuHao 40,892 on at

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RE: Enhanced Email Form not showing in Customer Service Hub App

Hi partner,

Please click Yes under "Did this answer your question?" to close this thread.

Thanks. :)

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