AR Missing Batch

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Posted on by Magnified

Hi there.

Looking for some advise for our Dynamics SL instance which has a missing AP Batch.

The batch is visible in the tables via SQL, and within the AR Transactions table (shows not released), but is missing from the Batch List.

Nothing is showing in the GL (as its unposted).

The issues screen shows each invoice - and the where inventory is being released for each invoice.

I'm not a user of the product - but posting on behalf of our Finance Team.

Any recommendations on what we can do to get this released or deleted to start over?

We are using version 10.00.20426.00 (2018). We currently have a support agreement in place, but have never worked through the process. Our partner is MIA.

Any help would be greatly appreciated.

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Brian_IL 715 on at

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RE: AR Missing Batch

Running the order management report "Sales Journal" creates the Inventory batch and the AR batch to record the sale. If processing was interrupted, reprinting the report and entering the sales journal ID on the report's options tab will complete processing and create the missing AR batch.

If a required field is missing data, the Eventlog entry created by that process should include information that would be needed to fix the problem batch.
Jlian 215 on at

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RE: AR Missing Batch

Are these invoices created from Order Management? Anyway, in general, I would suggest using SQL trace to see what the particular lookup is looking for. I bet the batch table record has bad/missing curyID, CpnyID, Editscrnbr, or status values.

Good luck. Feel free to DM me for additional help.
Magnified 35 on at

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RE: AR Missing Batch

Any suggestions on this item?

Is there a way to properly escalate to Microsoft - we are currently enrolled in the Support/Maint. program.

Thank you.