ADX Studio v7 Updates From Portal Not Appearing In CRM

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Posted on by jestuder

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I have a client that has an on-premise version 7 of ADX Studio and CRM Online 2016. When creating a new member or any other updates in the portal the data appears in CRM, with one exception. When registering a new user or logging in with an existing user and going to the profile page. Any updates on this page will not appear in CRM. So if I log in and update my job title, then click the update button, the update does not appear in CRM and on page refresh the data is gone in the portal. I will add that when registering a new user the user is created with no problem. It only appears to be an update on the profile page. Has anyone else seen this and fixed it?

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jestuder 156 on at

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RE: ADX Studio v7 Updates From Portal Not Appearing In CRM

Found out there was a plugin running on update of the contact. After debugging the plugin, there was an exception being thrown. I fixed the exception in the plugin and now the data is being saved in the portal.