Field Service Mobile Application Crash Issue

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Posted on by Shahbaaz Ansari

6,211

Hi All,

When i open field service mobile application and click on any menu, it crash's and close the application. Below is the crash log,

Note : I am using latest version of field service mobile application.

SqliteException: ---> SQLite error

no such table: rs_changelog

Failed cmd: SELECT 0… FROM rs_changelog WHERE exkind IS NOT NULL

Any help would be appreciated.

Regards,

Shahbaaz

Categories:

Field Service

Web and mobile experience

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Thomas David Dayman 11,323 on at

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Have you tried deleting your local data within the app? Or have you cleared the data from the settings menu within Android or iOS?
Shahbaaz Ansari 6,211 on at

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hey thomas, thanks for the response, i deleted local data within app, then also app is still getting crash.
Thomas David Dayman 11,323 on at

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Is the application got all the latest updates from the play/apple store? You should probably contact microsoft or resco to get a more technical answer.
JCo 305 on at

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Sorry you're running into this. A few questions:

Does this occur under any particular circumstances?

Which version of the app are you using?

Are you using the default Field Service Resco mobile project?

Have you made any modifications to the mobile project?
Shahbaaz Ansari 6,211 on at

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Hi Thomas,

We are using version 9.1.218.0 which is crashing, when we update to latest verison still it is crashing (latest version 9.1.221.0)

Thanks,

Shahbaaz
Shahbaaz Ansari 6,211 on at

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Hi Jason,

Does this occur under any particular circumstances? - we are not able to identify under which circumstance it is crashing. we open application it start syncing and when

Which version of the app are you using? currently we are using version :9.1.218.0

Are you using the default Field Service Resco mobile project? Yes

Have you made any modifications to the mobile project? Yes, we have done customization on mobile app
Shayan Soheili 940 on at

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Hello Shahbaz,

I believe this should be investigated more, since the log is not describe the issue completely.

However if the issue happens just after l'app synchronization, then you may find out the reason of the issue. I have some suggestion that hope help you:

1- try to remove the components (entities) from main menu one by one. Remove a component then publish the project and test. Do that for all components on the main, this may help you to find out which component makes issue.

2- If you have some custome Javascripts, try to disable/remove them and test the app.

Regards,

Shayan
Shahbaaz Ansari 6,211 on at

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thanks shayan for the reply, i will try it and update you