Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Tracking Failed for on...
Microsoft Dynamics 365 | Integration, Dataverse...
Unanswered

Tracking Failed for only 1 record using D365 App For Outlook

(0) ShareShare
ReportReport
Posted on by Priyesh 7,392 User Group Leader

Hi All,

One of the users is getting this error that when he tries to track an email, he is receiving this error when tracking using D365 App For Outlook. This is happening for only one particular record. All other items tracking to this Contact type of entity works fine, but not this.

trackFail.png

Use case:  He opens the meeting in Outlook, Using the Dynamics Plug-in he chooses Set Regarding, he selects the contact (the one shown in the attached screen shot) then gets an error that tracking failed.

Seems to be working for everything other than this one record. The same also is replicated on the OWA as well as the Desktop app that uses this D365 App For Outlook.

What are my options to evaluate?

  • Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Tracking Failed for only 1 record using D365 App For Outlook

    Hi,

    Sorry not yet. The user left it to not using it later on.

    I don't have an answer yet at this point.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Tracking Failed for only 1 record using D365 App For Outlook
    [quote user="Priyesh Wagh"]

    Hi All,

    One of the users is getting this error that when he tries to track an email, he is receiving this error when tracking using D365 App For Outlook. This is happening for only one particular record. All other items tracking to this Contact type of entity works fine, but not this.

    Image

    Use case:  He opens the meeting in Outlook, Using the Dynamics Plug-in he chooses Set Regarding, he selects the contact (the one shown in the attached screen shot) then gets an error that tracking failed.

    Seems to be working for everything other than this one record. The same also is replicated on the OWA as well as the Desktop app that uses this D365 App For Outlook.

    What are my options to evaluate?

    [/quote]

    Hi Priyesh

    One of our customers is having the same issue. Have you managed to fix this problem?

  • Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Tracking Failed for only 1 record using D365 App For Outlook

    Yes, I've asked the intermediate person to do and I'll let you know what's the outcome.

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Tracking Failed for only 1 record using D365 App For Outlook

    Hi partner,

    If so, I recommend you to find some other users with the same permissions and try if this issue still exists.

    Regards,

    Leo

  • Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Tracking Failed for only 1 record using D365 App For Outlook

    Thanks Leo,

    But it also appears when the user tries to do it from the Browser in OWA. So I suppose it has to do something with the permissions for that user for that record in particular.

    Would my starting point be to debug and look at the traffic logs?

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Tracking Failed for only 1 record using D365 App For Outlook

    Hi partner,

    It is a common problem in APP for Outlook, please the following steps.

    1.Try to clear the outlook app cache.

    Please refer to this blog.

    https://stoneridgesoftware.com/how-to-fix-tracking-failed-error-in-the-dynamics-365-crm-outlook-app/

    2.Check your O365 service helath.

    https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

    If your problem still exists, please raise a ticket to Microsoft for more professional help.

    Best Regards,

    Leo

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Get batch job history log from D365 FO to Power Automate

Product updates

Dynamics 365 release plans