Hello ;
How to send transactional mail to customers ???
Have you tried using the 'send now' feature?
docs.microsoft.com/.../email-send-now
Hi Rinkal,
As Mike suggested, "Send Now" feature helps us to send email to contacts quickly without creating a custom journey manually.
In addition, we can set type of marketing email to transactional in Summary > Legal Designation.
https://docs.microsoft.com/en-us/dynamics365/marketing/email-properties#set-the-legal-designation-to-identify-each-message-as-either-commercial-or-transactional
Furthermore, make sure your journey has transactional level of consent or higher in In order to send transactional emails through a customer journey.
Regards,
Clofly
on the summary tab of the marketing email form you can select the legal designation (transactional / commercial) when creating the record.
Afterwards you can send it using a customer journey.
Hope that helps
Regards
Lukas
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