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transactional mail

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Posted on by 90

Hello ;

How to send transactional mail to customers ???

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: transactional mail

    Hi Rinkal,

    on the summary tab of the marketing email form you can select the legal designation (transactional / commercial) when creating the record.

    Afterwards you can send it using a customer journey.

    Hope that helps

    Regards

    Lukas

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: transactional mail

    Hi Rinkal,

    As Mike suggested, "Send Now" feature helps us to send email to contacts quickly without creating a custom journey manually.

    In addition, we can set type of marketing email to transactional in Summary > Legal Designation.

    https://docs.microsoft.com/en-us/dynamics365/marketing/email-properties#set-the-legal-designation-to-identify-each-message-as-either-commercial-or-transactional

    Furthermore, make sure your journey has transactional level of consent or higher in In order to send transactional emails through a customer journey.

    Regards,

    Clofly

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: transactional mail

    Have you tried using the 'send now' feature?

    docs.microsoft.com/.../email-send-now

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