Portal: require to fill in reason with reopening case

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Posted on by RobbertMeijer

Hi,

It is currently possible to reopen the a closed case via our portal. Currently users do not need to fill in the reason for reopening the case. I'd like this to be a requirement, is this possible?

Thanks!

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Leco Lv on at

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RE: Portal: require to fill in reason with reopening case

I misunderstood.
RobbertMeijer 40 on at

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RE: Portal: require to fill in reason with reopening case

A user can re-open the case on our portal aswell, without giving a valid reason.
Leco Lv on at

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RE: Portal: require to fill in reason with reopening case

[deleted]
Leco Lv on at

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RE: Portal: require to fill in reason with reopening case

Hi partner,

This seems to be by design. It seems that only as an administrator does not need to fill in the reason.